Warranty
Our Commitment to Quality
At IPCMate, we stand behind the quality and reliability of our industrial computing solutions. Our comprehensive warranty program ensures that your investment is protected and your operations continue running smoothly.
Standard Warranty Coverage
Hardware Warranty
- Industrial PCs & Workstations: 3-year limited warranty
- Embedded Systems: 2-year limited warranty
- Accessories & Components: 1-year limited warranty
- Custom Solutions: Warranty terms specified in purchase agreement
What’s Covered
- Manufacturing defects in materials and workmanship
- Component failures under normal operating conditions
- Power supply and motherboard issues
- Display and interface malfunctions
What’s Not Covered
- Physical damage due to misuse, abuse, or accidents
- Damage from environmental factors exceeding specified limits
- Software issues or compatibility problems
- Normal wear and tear
- Unauthorized modifications or repairs
Warranty Process
How to File a Warranty Claim
Contact Our Support Team
- Email: warranty@ipcmate.com
- Include your serial number and purchase details
Initial Assessment
- Our technicians will perform remote diagnostics when possible
- Troubleshooting guidance provided
Return Authorization
- RMA number issued for qualified warranty claims
- Detailed return instructions provided
Repair or Replacement
- Fast turnaround on warranty repairs
- Replacement units available for critical applications
Extended Warranty Options
Extended Service Plans
- 5-Year Extended Warranty: Comprehensive coverage extension
- On-Site Service: Field service for critical installations
- Advance Replacement: Next-day replacement for mission-critical systems
- Priority Support: Expedited technical assistance
Service Level Agreements (SLA)
- Standard: 5-7 business days repair time
- Priority: 2-3 business days repair time
- Critical: Next business day response
Technical Support
Free Technical Support
- Pre-sales consultation and configuration assistance
- Installation and setup guidance
- Troubleshooting and diagnostic support
- Firmware and driver updates
Support Hours
- Standard Support: Monday-Friday, 8 AM – 6 PM EST
- Premium Support: Extended hours and weekend coverage available
Return Policy
30-Day Satisfaction Guarantee
- Full refund available within 30 days of purchase
- Products must be in original condition
- Restocking fee may apply for custom configurations
Return Process
- Contact customer service for RMA authorization
- Package item securely in original packaging
- Ship to designated return facility
- Refund processed within 5-10 business days
International Warranty
- Warranty coverage available worldwide
- Local service partners in major markets
- Shipping arrangements for international returns
- Multi-language support available
Product Registration
Register your IPCMate products to:
- Activate warranty coverage
- Receive important product updates
- Access exclusive customer resources
- Streamline future support requests
[Register Your Product →]
Contact Information
Warranty & Support Team
- Email: warranty@ipcmate.com
- Hours: Monday-Friday, 8 AM – 6 PM EST
Mailing Address:
[Your company address for warranty returns]